SMARTCALL Call Recording products have features designed specifically to improve both Agent and overall Call Centre performance whilst meeting FSA and PCI DSS compliance standards.
Reflecting the operation of our customers Call Centres, SMARTCALL recordings can be found by Agent, Team or Campaign. Pre-defined saved searches ensure efficiency particularly in multi-campaign environments.
Customers of outsourced Call Centres often require call recording facilities to verify the quality of calls made on their behalf. SMARTCALL Copy Agent allows recordings and their associated call data to be selected and saved to a DVD. Copy Agent, which includes a search and replay tool, can then be provided to your customer. Continue Reading..
SMARTCALL call recording solutions are designed to support Financial, Banking and Insurance companies that have FSA and or PCI DSS Compliance requirements.
Highly reliable, our solutions provide a wide range of features that are essential for compliance both today and into the future.
All SMARTCALL solutions support recording from multiple interfaces including Trunk, Extension or VoIP. on PBX and Dealerboard systems.
Regardless of the recording interfaces being recorded, files are 256 bit encrypted and have Tamper-proofing added prior to secure storage. Continue Reading..
In partnership with Damovo, a SMARTCALL Voice-Net Pro rack-mount recording node was installed in the London Broadway Network Control Centre to record all emergency calls from members of the public using the London Underground.
London Underground’s Network Control Centre operates 24 hours a day, 365 days of the year providing an essential customer service and security function and it was important that all calls in and out were both recorded and able to be quickly found and replayed.
This SMARTCALL Voice-Net recorder is configured for automatic digital extension recording and is connected to the latest Ericsson 4225 handsets on an Ericsson MD110 telephone switch. Continue Reading..
Many SME’s are now recording their telephone conversations. For some FSA compliance is the driver, for others they need to ensure that they have an accurate record for future reference.
The widest range of companies can use call recording. For example. Any business that gives Professional advice such as Solicitors and Accountants can benefit from selective recording of client conversations that are then stored with the clients details.
Other types of business that can benefit from call recording include Couriers and Transport companies. Continue Reading..
SMARTCALL multi-site call recording solutions provide a single storage and access point for all recordings made across your enterprise. Based on our distributed Node architecture, recordings are made at geographically spread locations. Examples of which include organisations with multiple UK sites and others with presence in several countries.Recording at individual sites are made using recording Nodes. The recordings are then Compressed and Encrypted before being transferred to a Centralised Transaction store (archive). Access to archived recordings is then available from any location on your network. Continue Reading..
Many Retail organisations rely heavily on Telephone interaction to support their business activities. Examples include, appointment making, customer service request and order taking. In many cases a verbal agreement is reached and is often never confirmed in writing.
SMARTCALL Call Recording is used in the Retail sector as a reliable means of verification and occasionally dispute resolution. To enable recordings to be used easily and efficiently they must be easy to locate, replay and share with others. Continue Reading..
Working to achieve only the best possible results, SMARTCALL Call Recording solutions adhere to PCI DSS and FSA standards and have been created to be future proof, secure, durable and easy to use – all benefitting our client’s businesses.Designed to support open standards, SMARTCALL call recording software and equipment works with all leading Telephony and CRM platforms. Our call recorders are able to record any mix of telephony interfaces such as trucks, digital or analogue extensions, mobile phones and VoIP telephony. With such a wide range of compatibility and system flexibility we’re sure that SMARTCALL can provide the right call recording solution for your business.SMARTCALL telephone call recording software is able to work across our full range of Voice-Net call recording systems. We can offer complete call recording systems (including server hardware) or our SMARTCALL software can operate on customer supplied servers including virtual environments. Our customers also benefit from our free software upgrade policy which makes sure their call recording equipment and solutions are always up to date, providing them with an outstanding return on their investment.
SMARTCALL provides the full range of call recording software features to make sure we always meet our clients business requirement. SMARTCALL Voice-Net call recorders are complete hardware and software systems which have been created to meet the demands of every type of organisation regardless of their size.
Going further in order to allow our customers to achieve their business goals, our single suite recording software ensures a smooth growth path, all SMARTCALL call recording solutions are fully scalable up to 5,000 channels.
If you would like to know more about SMARTCALL call recording solutions, products and services and what great benefits they can provide for your business, don’t hesitate to get in touch with our Call Recording Solutions Team today on 01753 837714 or receive a call via our contact us page.
