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Easy to use Browser interface for finding calls
Fast, advanced call recording search & replay
Share phone & voice recordings via E-mail
Secure, controlled access to call recordings
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Call outcome
pop-up & CRM integration
Extension matching & Agent ID capture
Record on demand & save/delete by user
Call control provides full PCI DSS compliance
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Allows any
agent's performance to be rated
Flexible rating
criteria using free form text
Searchable 'next
action' facility
Team concept to
aid performance reporting
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