Voice-Net BlackBox - call recording rental

Rented Call Recording for less than 60p a day per user

Compliance - Dispute Resolution - Agent Assessment

Call Recording is becoming a “must have” for an ever increasing number of businesses.

For many organizations recording of calls is now a mandatory requirement for compliance with FSA regulations.

For others, recognizing that a recording of telephone transactions is the only way to provide satisfactory dispute resolution is the driver.

Companies operating Call Centre's use recordings to assess and improve agent performance and to provide a record of calls made or taken for their customers if they are providing third party services.

Call Recording Service - Monthly Rental

BlackBox recording service is a complete digital call recording solution delivered as a managed service for a monthly fee.

BlackBox recording service is based on a per seat per month charge and includes options to self manage or fully outsource.

BlackBox recording service provides all of the benefits associated with Network recorders, plus the added security of your recording stored on your premises, your own private database with controlled access to recordings and there is no need to change your telephone number.

For VoIP recording, see also IPS which is a fully managed service that provides your business with secure advanced Call Recording for a single monthly fee. Specifically designed for smaller business’ that use VoIP telephony, IPS is a complete Call Recording solution.

To enable users to take full advantage of the business benefits of call recording, BlackBox provides powerful data capture tools that allow vital customer information to be added to the call recording database.