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Home > Products > Voice-Net Pro

Voice-Net Pro - call recording for 60+ seats

Voice-Net Pro

About Voice-Net Pro

SMARTCALL Voice-Net Pro provides advanced, integrated solutions for businesses that require calls to be recorded. 

Rack mounted servers with RAID resilience options, the SMARTCALL Voice-Net Pro range include systems for 100, 200 and 300 channels, with Voice-Net Enterprise for even larger or multi-site solutions. 

All recorded calls are automatically archived on the system and can be easily located and played back on the server or across the network from a web browser on any desktop PC.

You can then easily retrieve and replay your personal calls at your desktop at will. Never again will you have problems because you misheard an important phone number or customer request.

 

Essential features of Voice-Net Pro are:
  • Records Trunk, Extension or VoIP calls

  • Integration with all leading PBXs

  • Pro-100 model - up to 100 channels

  • Pro-200 model - up to 200 channels

  • Pro-300 model - up to 300 channels

  • Recordings archived to DVD-RAM

  • Industrial, 1U, 2U or 4U rack-mount system

  • Hot swap RAID and Dual Power Supply option

  • Meets all recording needs (FSA compliance)Request a no obligation quotation from i-Net

  • 128-bit encrypted and tamper-proof recordings

  • PCI DSS compliant for recorded credit card transactions

  • Powerful, easy to use search & replay of recordings

  • Password hierarchy for recording access

  • E-mail recordings to others

  • Quality Monitoring through integrated Assessor package

  • Optional Business data capture feature

  • Eight user definable fields for business data

  • Unique hook messaging protocol

  • Find recordings by customer or other business data

  • Agent Logon identifies agent when hot-desking

  • Unique CRM application linking features

  • Supports Campaigns, Teams, Agent Name for call centres

  • Resilient system architecture

  • Recordings compressed to maximize online storage

  • Centralized or distributed recording archiving

  • Last call replay feature

  • 25,000 hours online recording storage

  • Record on demand analogue desktop option

  • Copy Agent option

 

Learn more about the features offered by Voice-Net:

 

 

Voice-Net Scalability


See how Voice-Net's built in, single software, scalability can grow with your business. Just add another Voice-Net node to supplement the system you already have:

 
 
Upgrades

 

Voice-Net Pro Specifications

Recording  

Maximum Number of Channels supported per server 

Analogue channels   

Digital channels

VoIP channels 

Conventional Telephony Protocols

VoIP Protocols

Connector 

Digital Extension 

Desktop

           

Start delay

Stop delay

External storage

DVD RAM recording capacity

On-line storage

Standard Compression

            

Encryption

Tamper detection

  

Environmental 

Casework 

Power supply

Power consumption 

Temperature

Humidity

Dimensions

Weight

UPS

  

Network

Operating System 

Domain 

                        

Time synchronization

               

Shares

                       

Remote monitoring  

            

Remote access  

Virus protection

   

Approvals

Electrical 

  

Options (Pro-R)

Power Supply

Hard Disk

 

(Specifications subject to change without notice)

 

 

   

100, 200 or 300

10-90 channels per node

10-90 channels per node

10-30 channels per node

E1, T1, Euro ISDN, CAS, DASS

Generic RTP, SIP, H323/H225, G729A

RJ45 passive tap

See our Recording Interfaces web page

via Active Link Cable Adapter

on Handset/Headset cable

Less than 100 ms

Less than 100 ms

4.7 Gigabytes per DVD-RAM side

850 hours

> 13,000 hours

GSM 6.10 codec, Mono, 8kHz

13K bits/s, 96KB/min

128 bit encryption

128 bit tamper detection

  

   

rack mountable, 4U height

115-230 VAC

1000 VA max

0 to 40 deg C

10-90% Non-Condensing

W: 430mm  D: 530mm  H: 180mm, 4U

22 kg

  Not included as standard

  

   

Microsoft Windows Server 2003

Member of the client domain

is strongly recommended

NTP, Microsoft domain, PBX

 (for CDR matching only)

A share must be accessed

by Replay Centres

ServerAssist access through

TCP port 9134

pcAnywhere

  Not included as standard

   

   

CE marked

 

 

Dual hot swap

RAID-1 mirrored 

 

 

 

 

 
 

See more about PBX types and protocols supported by Voice-Net recording interfaces:

 
     
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