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Voice-Net Replay Centre -
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 About Voice-Net
Replay Centre
SMARTCALl
Voice-Net
Replay Centre software provides a simple, easy to use, Quality Monitoring and Assessment package integrated within our
Replay Centre software allowing you to score calls against multiple criteria previously specified and input.
Scoring criteria is entered as free form text and multiple questions
and categories are supported. Scoring criteria can be either pass/fail, a
number out of, say, 10 or a combination of both.
Provision is made for overall scoring, and definition of next action
as a result of the assessment. The date/time and name of the last person to score a call is also recorded.
Twenty
one pre-defined Crystal Reports are supplied as standard with Voice-Net and additional Assessor embedded custom reports can be created if required.
SMARTCALL
Voice-Net Assessor provides flexible and easy to use Quality Monitoring for
assessing your staff's telephone performance.
Learn more about the features offered by
Voice-Net:
Voice-Net Replay Centre Specifications
 Recording
Maximum
Number
of Channels supported
Analogue
channels
Digital
channels
(Specifications
subject to change without notice)
See more about PBX types and protocols
supported by Voice-Net
recording interfaces:
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