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Voice-Net call recording for serviced offices

Serviced Office - call recording solution

Call Recording is now a mandatory requirement for many business types and is seen as business critical by others. For many, the availability of call recording can be a factor when planning their facility requirements.

i-Net's BlackBox Recording Service is a complete digital call recording solution delivered as a managed service charged on a per extension per month basis. 

Our BlackBox approach is ideal for organisations offering Serviced Office accommodation and facilities. Easy to set up and based on a back to back rental model, BlackBox enables Serviced Office providers to offer their clients an important business facility. 

The “back to back” rental basis offered by i-Net provides flexibility for users and a valuable revenue stream for landlords. The service is based on a flat fee per month per recorded extension and has no capital purchase element. 

All equipment and software is provided by i-Net with the cost of set up being covered by a one off fee at the start of the rental. With i-Net BlackBox, system maintenance and software support are included in the monthly rental charge.

 i-Net BlackBox enables Serviced Office providers to meet the requirements of the widest range of customer type, including those who are subject to FSA Regulations.

The Voice-Net recorders used for the BlackBox service, support the full range of telephony systems and interface types including VoIP. 

Security and Data protection are central to the design philosophy of Voice-Net at all levels.  Therefore all recordings are 128 bit encrypted and tamperproof.

Secure, controlled, access to Voice-Net recordings is ensured through a password hierarchy and long term data security and storage are provided by DVD , NAS or SAN.

Voice-Net users are provided with an advanced set of graphical tools to access and replay recordings.

 

 

 

BlackBox recording service is a complete digital call recording solution delivered as a managed service for a monthly fee. BlackBox recording service is based on a per seat per month charge and includes options to self manage or fully outsource. BlackBox recording service provides all of the benefits associated with Network recorders, plus the added security of your recording stored on your premises, your own private database with controlled access to recordings and there is no need to change your telephone number.

To enable users to take full advantage of the business benefits of call recording, BlackBox provides powerful data capture tools that allow vital customer information to be added to the call recording database.

 

 Fully Featured Call Recording Solution - supports from 5 to 5000 channels

► High quality Digital recordings

► 128 bit Encryption and Tamper proofing as standard

► Selective Save or Delete Recordings

► Record on Demand

► Easy to use search and replay through a Browser

► On line access for up to 25,000 hours of recording

► Advanced Business Data Capture

► CRM integration

► Quality  Improvement and Agent Assessment Package

► Single site or multi-site with centralised archiving  

 For more information e-mail sales@smartcall.com or call 01753 837700