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Home > Products > Voice-Net Soft-Trunk

Voice-Net Soft-Trunk recording software bundle

About Voice-Net Soft-Trunk

SMARTCALL Voice-Net Soft-Trunk is a software call recording solution for installation on Customer supplied servers. 

Supplied with a PCI Interface trunk recording interface card and full installation and configuration instructions, Soft-Trunk is perfect for IT professionals who want total management control of their IT systems. For customers who prefer the installation to be included, a full service is available. In either case software support and maintenance are provided.

Recording at the ISDN Trunk provides simple connectivity while ensuring that all external calls are recorded.

Voice-Net Soft-Trunk has a full feature set including “Extension Select” to allow calls to and from specific DDI ranges to be excluded.  Voice-Net Soft-Trunk is ideal for all telephony systems including TDM Digital, Analogue and VoIP. 

Voice-Net Soft-Trunk uses the same software as the other Voice-Net products and therefore includes advanced features such as, 128 bit Encryption, Browser based replay, an Audit trail and e-mail sharing.  Business Data and Call Information capture are fully supported.

• Records trunk calls

• Integration with all leading PBXs

• Recordings archived to DVD-RAM or NAS

• FSA compliant solution

• 128-bit encrypted and tamper-proof recordings

• Audit trail feature

• Powerful, easy to use, browser based search & replay of recordings

• Password hierarchy for recording access

• E-mail recordings to others

• Business and call data capture

• Eight user definable fields for business data

• Unique hook messaging protocol

• Find recordings by customer or other business data

• Agent Logon identifies agent when hot-desking

• Unique CRM application linking features

• Supports Campaigns, Teams, Agent Name for call centres

• PCI DSS compliant for recorded credit card transactions

• Recordings compressed to maximize online storage

• Centralized or distributed recording archiving

• Copy Agent option

• Voice-Net Business Data Collection
• Voice-Net Assessor
• Voice-Net VoIP Recording

Voice-Net OneView The new Voice-Net OnView software allows users to quickly and easily replay their own calls from a web browser on their desktop. Click on the link below to see more: Voice-Net OneView - replay recordings over the web

Voice-Net Soft-Trunk Specifications

Recording

Number of Channels supported (using multiple Voice-Net Nodes)

Analogue channels

Digital channels

VoIP channels

Conventional Telephony Protocols 

VoIP Protocols 

Connector 

Digital Extension 

Desktop

Start delay

Stop delay

External storage

DVD-RAM recording capacity

On-line storage

Standard Compression

Encryption

Tamper detection

Environmental

Casework  

Power supply

Power consumption 

Temperature 

Humidity 

Dimensions (Voice-Net Thirty)

Dimensions (Voice-Net Node & Pro)

Weight (Voice-Net Thirty) 

Weight (Voice-Net Node & Pro) 

UPS 

Network

Operating System (Voice-Net Thirty)

Operating System (Voice-Net Node)

Operating System (Voice-Net Pro)

Domain 

Time synchronisation 

Shares

Remote monitoring 

Remote access

Virus protection

Approvals

Electrical  

Options (Pro-R and Node)

Power Supply 

Hard Disk

(Specifications subject to change without notice)

 5000

10-90 channels per node

10-90 channels per node

10-30 channels per node

E1, T1, Euro ISDN, CAS, DASS

Generic RTP, SIP, H323/H225, G729A

  RJ45 passive tap

See our Recording Interfaces web page

via Active Link Cable adapter

on Handset/Headset cable

Less than 100 ms

Less than 100 ms

4.7 Gigabytes per DVD-RAM side

850 hours

> 13,000 hours

GSM 6.10 codec, Mono, 8kHz

13K bits/s, 96KB/min

128 bit encryption

128 bit tamper detection

rack mountable, 4U height

115-230 VAC

1000 VA max

0 to 40 deg C

10-90% Non-Condensing

W: 200mm D: 500mm H: 420mm

W: 430mm D: 530mm H: 180mm, 4U

13kg

22kg

Not included as standard

Microsoft Windows XP Professional

Microsoft Windows XP Professional

Microsoft Windows Server 2003

Member of the client domain

is strongly recommended

NTP, Microsoft domain, PBX

(for CDR matching only)

A share must be accessed

by Replay Centres

ServerAssist access through

TCP port 9134

pcAnywhere

Not included as standard

CE marked

Dual hot swap

RAID-1 mirrored

See more about PBX types and protocols supported by Voice-Net recording interfaces:

• Voice-Net Recording Interfaces