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Voice-Net for the Transport Industry |
Voice-Net for the transport
industry - an example |
SMARTCALL Voice-Net for London Underground
 London
Underground Ltd, part of the government’s Transport for
London
initiative opted for SMARTCALL Voice-Net advanced call recording systems
to record telephone calls at several of their
London
sites.
In partnership with
Damovo, a SMARTCALL Voice-Net
Pro rack-mount recording node was installed in the London Broadway Network
Control Centre to record all emergency calls from members of the public
using the London Underground.
London Underground’s
Network Control Centre operates 24 hours a day, 365 days of the year
providing an essential customer service and security function and
it was important that all calls in and out were both recorded and able to
be quickly found and replayed.
 This
SMARTCALL Voice-Net recorder is configured for automatic digital extension
recording and is connected to the latest Ericsson 4225 handsets on
an Ericsson MD110 telephone switch.
The second system, also a
SMARTCALL Voice-Net Pro rack-mounted digital extension recording node
connected to an Ericsson MD110 PBX,
automatically records calls from track and electrical maintenance staff
working within the underground network into the Track Access Control room
at
Pelham Street
,
London
.
 Voice-Net
Information Server software gathers information from London
Underground’s Ericsson Solidus eCare CRM system, appending additional
business data and user information to existing call data in the Voice-Net
recording database. This extra
data (contact ID, call type, source location, agent name, etc.) allows
quick, easy, search and retrieval of any call immediately.
Instant replay of calls
to any user’s desktop is provided by SMARTCALL Replay Centre software
accessible by all users.
Learn more about the features offered by
Voice-Net:
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