Smartcall are one of the UK’s leading experts when it comes to call recording software. Our state of the art technology is fully compliant with current legislation including GDPR, FCA and PCI. Having a call recording solution in place is essential when it comes to your business as you can monitor progression of your employees, sales and queries from your customers as well as use for training purposes. Get in touch with Smartcall to find out more on how we can help you today.
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For More Information
Speak to one of our solutions team about your requirements please call us on 01753 837703
Address: 15, Progress Business Centre, Whittle Parkway, Slough, SL1 6DQ
1. Is it legal to record phone calls in the UK?
As long as it is done ethically, for the right reasons and well within legislation then yes, it is legal to record calls in the UK. There are, of course, certain guidelines that need to be followed when it comes to monitoring someone’s telephone calls, and it is a good idea to follow call recording practices.
2. Is Smartcall Recorder GDPR compliant?
Smartcall is fully complaint and up to date GDPR legislation. None of the systems we use or install involves our team transferring or processing your personal data on anyone’s behalf. See how we stay complaint with GDPR here.
3. Is Smartcall compatible with my system?
In order to provide the best possible service to all our customers, we ensure that our systems are able to integrate with all leading telephony and UC programmes. You can see the full voice-net connectivity range to make sure we can help your business thrive.
4. Will call recording improve staff performance?
The Smartcall system has been cleverly designed so that you can get the most out of your training and continued staff performance. Whether you choose to monitor calls in real time to pin point certain moments of a conversation between your employee and customer, or if you use examples of good/ bad calls for training purposes, there are many performance benefits to call recording.