PCI DSS Compliant Call Recording

Regulations in Brief Security around Payment Card use is constantly tightening with the burden of compliance placed firmly with the business taking the payments. To ensure compliance it is important to select a Call Recording solution that works in a way that suits your business operations. 

Smartcall Voice-Net recorders provide a range of PCI DSS compliant options ensuring we can best meet your business requirements and we are always on hand to advise on the best options to meet your needs. Discuss the best solution for your business, contact us online.

The Regulations in Brief

Rules published in relation to the handling of payment card details as set out as part of the Payment Card Industry Data Security Standards (PCI DSS).

“Under the current rules it is a violation of the PCI DSS requirement to store any sensitive authentication data, including card validation codes and values, after authorization even if encrypted. It is therefore prohibited to use any form of digital audio recording (using formats such as wav, mp3 etc.) for storing CAV2, CVC2, CVV2 or CID codes after authorization if that data can be queried; recognizing that multiple tools exist that potentially could query a variety of digital recordings.

Where technology exists to prevent recording of these data elements, such technology should be enabled.”

To put it simply, the 3 digit code on the back of the card should not be recorded.

Options Available With PCI DSS Software

Smartcall call recording solutions provide a broad range of feature options to enable PCI DSS regulated organisations to achieve and maintain compliance. Smartcall Voice-Net recorders, including VoIP recording software, provide a range of tools that “mute or pause” the recording process while sensitive card data is taken.

PCI DSS Compliant Call Recording Features

Smartcall Voice-Net telephone call recorders provide a host of options to “mute or pause” recording enabling PCI DSS compliance to be achieved in the widest range of telephony environments:

– Automated Active Window mute (no agent action required)
– On Screen ‘Recorder Control’ toolbar (with application Launch option)
– DTMF tone based pause/resume
– Full integration to Third-Party client applications using Smartcall Voice-Net API

  • • Recording status displayed in the icon tray at the Agent Desktop
  • • Muted recordings visually identified in OneView search and replay tool
  • • Specific ‘muted calls’ report to support compliance checks

Smartcall Voice-Net is a powerful call recording software solution that is suitable for all sizes of business and is scaleable from 5 to 5,000 channels. Enquire about establishing PCI compliant call recording software for your business, arrange a call at your convenience by contacting us online.

For more information and to discuss your requirements Contact Us
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