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Voice-Net Quality Monitoring -
Assessor |
 About Voice-Net Assessor
SMARTCALL
Voice-Net's
Assessor option provides a simple, easy to use, Quality Monitoring and Assessment package integrated within our
Replay Centre software allowing you to score calls against multiple criteria previously specified and input.
Scoring criteria is entered as free form text and multiple questions
and categories are supported. Scoring criteria can be either pass/fail, a
number out of, say, 10 or a combination of both.
Provision is made for overall scoring, and definition of next action
as a result of the assessment. The date/time and name of the last person to score a call is also recorded.
Twenty
one pre-defined Crystal Reports are supplied as standard with Voice-Net and additional Assessor embedded custom reports can be created if required.
SMARTCALL
Voice-Net Assessor provides flexible and easy to use Quality Monitoring for
assessing your staff's telephone performance.
 Assessor
Reports
Reports
24
pre-defined Crystal Reports (as shown in the screen shot on the right) are provided 'out of the box' with every
Voice-Net system.
Additional reports can be created using
Crystal Reports and added to the Replay Centre report list. You can create
these within your own organisation if you have the expertise in house or
you can request i-Net Applications to quote you for doing the work.
Learn more about the features offered by
Voice-Net:
(Specifications
subject to change without notice)
See more about PBX types and protocols
supported by Voice-Net
recording interfaces:
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