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Finance Applications
Highly
reliable, Voice-Net provides
a wide range of features that are essential for compliance both today and
into the future. Calls
can be recorded on your telephone system at the Trunk, Extension or VoIP.
Recordings can also be made directly from Dealerboards.
A
copy of each encrypted recording is also saved onto DVD (or NAS/SAN) for
long term archiving and off site storage if necessary. On
line access to recordings (typically 30,000 hours in cache) is provided
through Voice-Net’s
Browser Replay tools that include a security hierarchy controlled by the
system administrator. User rights can include the ability to extract and
e-mail recordings to others.
To
further enhance the security of the system, users are provided with an
Audit Trail that shows all user activity including recording replay and
e-mail extractions. To
enhance overall efficiency and to allow recordings to be found easily,
Voice-Net provides tools for the collection of Business Data.
Typical examples are Customer Name, Policy Number and Account
Reference. This information can be stored along with the Agent or Operator
Name and can include up to 5 additional user defined fields.
Whether
collected manually or automatically, the ability to rapidly find
recordings using Customer Name or Policy Number can be very valuable when
trying to settle a dispute or to verify verbal instructions. i-Net
recognise the importance of call recording systems to our customers in the
Financial sector and therefore provide the highest levels of response and
support. If
you require any further information on how SMARTCALL
Voice-Net can be used in your
business please contact us.
Learn more about the features offered by Voice-Net:
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SMARTCALL
Voice-Net call recording 
Once
recorded, files are 128 bit encrypted and have checksum Tamper-proofing
added prior to secure storage, accessible only by authorised users. 
The
data collection process can be fully automatic through integration to your
CRM system or collected manually using our DATALINK
application that runs at the user’s desktop. 
