Making business transactions over the phone is undoubtedly becoming more and more common. Therefore, it is unsurprising that most businesses are looking for call recording technology that can record your business calls, ensuring that you have evidence of agreements made over the phone with a clear call recording.
Make your calls compliant with Smartcall
Smartcall have been working with organisations of all sizes for a long time, and deliver advanced, cost-effective call recording solutions. Not only do we have partnerships and connectivity with all leading telephony suppliers, our products have also been chosen by leading organisations in the Europe and USA, as well as in the UK.
FCA Compliance
Some companies are required to adhere to FCA (Financial Conduct Authority) Compliance. The FCA is a financial authority who regulates financial transactions between business, banks and customers and more. It ensures that every transaction is fair, legal and professional.
FCA rules require certain criteria and processes to ensure FCA Compliance is adhered to. They include all telephone calls being recorded in their entirety and stored in a secure, password protected encrypted format.
Every call should be stored for a minimum of six months under current regulations, but it this could possibly change under the MiFID Directive due to be published at the end of 2017. Further requirements for FCA include all data being only accessible to authorised personnel, and those who take debit or credit card payments over the phone must also abide by additional regulations to adhere to PCI DSS compliance.
PCI Compliance
PCI Compliance is slightly different to FCA compliance, in that, it is primarily focused on businesses taking card payments over the phone. Many people are reluctant to give details over the phone for security details, but adhering to PCI Compliance also gives your customers peace of mind that their details are safe. The most important rule to adhere to PCI Compliance is that the 3-digit code on the back of the payment card should not be recorded.
Contact Smartcall for call recording software
Smartcall provide a range of Voice-Net recorders with software to help your business adhere to FCA and PCI DSS compliance. Our expert advisors are always on hand to offer help and support with any of our products to help you get the most out of your call recording technology.
If you or your company needs software to help with FCA Compliance or PCI DSS Compliance, Smartcall are on hand to answer any queries and support you with your new software. For more information you can contact Smartcall online, or alternatively give a member of our team a call directly on 01753 837703.