‘This call may be recorded for training and quality assurance purposes’
Hearing the above statement when calling an organisation is a common occurrence in this day and age. That is because companies are becoming increasingly aware of the advantages and benefits of employing telephone call recording equipment.
For Training and Quality Assurance Purposes
If you are not aware of the many benefits of telephone call recording then let us educate you on just a few. When you introduce new staff the best way to teach is by example, this can easily be organised and achieved by reviewing previous calls made and received by your company. This will give the trainee a basic idea of the type of calls you are likely to receive and the appropriate tone they should adopt when dealing with a variety of scenarios that might be encountered over the phone. Having recordings of complaints and examples of employees effectively dealing with these types of calls will go a long way towards educating new staff to competently resolve conflict.
Another benefit to recording phone calls is the ability to review the call to resolve disputes that can often arise, this means that if there is an accusation that your staff was rude or that the information they gave was wrong it is possible to listen to what exactly was exchanged over the phone and quickly get to the bottom of the situation allowing you to take the appropriate action. Accuracy is as good as guaranteed when you record telephone calls. In the event that details are taken over the phone, be these personal details or quantities, you can ensure there is no room for error by reviewing the phone call and make certain that the details were taken down correctly.
If you are concerned about regulations such as PCI DSS then do not worry because you can rest assured that the phone recording software we provide allows you to comply with such legislation seamlessly.
Get in Touch to Find out More about SMARTCALL’s Fantastic Telephone Call Recording Software
If you are interested in telephone call recording solutions from SMARTCALL then you can browse our website for full details or contact us on 01753 837714.