Business being carried out over mobile phone devices is becoming increasingly. This is because for many, business never stops. For this reason mobile phone recording software is just as practical as standard switchboard and telephone recording technology.
OneView Interface Included with Mobile Phone Recording Software from SMARTCALL
Call recording presents businesses with a number of benefits. The standard of your employees’ delivery of customer service can be accurately and effectively monitored. This allows you to easily recognise areas that need attention and from there you are able to take appropriate action where necessary. This could mean staff training on customer service and this is where call recording has another use. When training staff to become fully fledged, competent members of your team, you must ensure that they are capable of dealing with situations that may arise in the proper fashion. This can be done by presenting them with examples of scenarios that they may come up against. Recorded phone calls of employees demonstrating effective customer service and conflict resolution can be the perfect example to present to new staff during induction training. If any customer service is being delivered through the medium of a mobile phone then it makes sense that you should have the ability to record and replay calls.
Mobile Phone Recording is Secure and Reliable
Mobile phone recording software from SMARTCALL is compatible with a range of mobile recording methods. This can be fully integrated on premises or operate as a standalone solution. As with all call telephone recording devices from SMARTCALL the recorded files are 256 bit encrypted and tamper proof. The primary user interface is OneView and allows for easy search and replay.
Contact Us
If you are interested in mobile and telephone recording devices for your business then you can give us a call on 01753 837714 or you can request a call back by contacting us online.
Visit us online to find out more about call recording.