Call Recording Software for SIP Telephony

Voice-Net SIP uses Smartcall OneView our intuitive and easy to use search and replay tool.  Running in your browser, OneView provides a host of features and tools that enable specific call recordings to be found easily. Regular searches are easily saved for individual private use or as Public for other users to access. Roles based security ensures that authorised personnel can only replay recordings for which they have permission. OneView provides users a range of time saving features and enhanced information such as a history of each recording playback, the ability to add notes and to categorise recordings for easy of management. Sharing recordings is a simple task, just select the recordings to be shared and click “email” to send them to colleagues or customers along with all of the call and business data available for that recording. Learn more about Smartcall OneView Recording Solution.

Smartcall Voice-Net SIP recorders are PCI DSS compliance ready. Using the optional PCI module any Windows desktop used for taking credit card details can be made PCI compliant using Active Window Mute. This automated process will “mute” the recording process automatically while the payment window is open.  Recordings are full length with a comfort “tick tone” used to replace the voice during Credit Card processing. Calls that have been muted are easily identified in the OneView search and replay tool. Find out about PCI Compliance

Voice-Net SIP software is suitable for all sizes and types of organisation. From the SME requiring 5 extensions to be recorded to the large Enterprise with hundreds of extensions on site or spread across multiple sites. The flexibility of Voice Net SIP software ensures your organisation’s telephony requirements are always met, make sure to discuss your specifications with Smartcall. Arrange a callback at your convenience by contacting Smartcall online.

Voice-Net SIP is available to run on customer provided servers or VMWare or it can be purchased as a complete solution including server hardware. The Voice-Net SIP application software can be downloaded and installed by your IT personnel or Telecoms partner. If you prefer you can use Smartcall’s installation services. The minimum server specification is below. However, for larger systems or questions about server specifications please email support@smartcall.com or call the team on +441753 837700.

As many organisations are either required to or choose to retain recordings for several years, it is important to ensure the call recording solution is maintained and keeps up to date with operating system changes. Smartcall Voice-Net SIP is annually licenced to ensure customers have access to software upgrades and product support during its lifetime. Access to the latest version of the software is free and our ISO 9001 certified customer support team is always on hand to resolve any technical issues.

Smartcall Voice-Net SIP recorders provide an API for CRM integration. API functionality includes call information associated with the recording and also allows business data from the CRM to be stored in the Voice-Net database. Live recording control is also available through the API allowing the CRM to stop and start recordings and cause a “mute” for PCI DSS compliance purposes or the exclusion of confidential elements of the conversation being recorded. Playback of recordings can be from CRM records. To achieve this Voice-Net API provides the unique recording ID for storage by the CRM in a URL format. Playback is achieved through the URL which launches Smartcall OneView with the required recording preselected for playback. Permissions are persisted so that only authorised personnel can play the recording. Find out how Smartcall will provide your CRM Integration solution

Smartcall SIP will record all telephone extensions, internal or external, as long as the network traffic passes through a router or data switch that can be spanned or port mirrored to the recorder. For larger multi-site configurations individual Voice-Net SIP nodes can be installed on site and configured to post recording to a central transaction store for archiving. Smartcall will be in touch to discuss your multi site recording needs when you contact us online.