In light of its many advantages compared to traditional ISDN telephony, VoIP call recording solutions are ever increasing in their popularity amongst businesses. But in addition to providing better quality recordings for a lower cost, and possessing an innate ability to cope with large call volumes, VoIP’s tight integration between a particular business’ telephone system and application software is proving a significant factor in this growth too. Microsoft Outlook, widely used by a variety of businesses, is one of the most prominent applications to boast this capability.
How To Integrate VoIP Call Recording with Outlook
The installation of an application programming interface (API) will initially establish a link between your telephone system and Outlook, opening the door to a range of simple-to-use features that can bolster the productivity of your workforce. Firstly, users can choose a contact from their list within Outlook, and click upon them to initiate an immediate dial out, whilst it is also much easier to obtain the identity of incoming callers before even answering the phone. A caller ID appears on the user’s screen as the phone rings, provided their details are stored within the business contact list, so you are fully prepared for what comes after “hello.”
VoIP Call Recording Software for a Range of Businesses
Whilst Outlook functionality is useful for a wide range of businesses enlisting the use of VoIP call recording software, it does not represent the only desktop integration application supporting this type of telephony. An extensive selection of applications boast key features that make them almost indispensable assets to certain industry sectors. All sporting easy-to-use functionality, these applications allow the user the opportunity to transfer calls, put callers on hold, view people waiting in a call queue, and access voicemail, all via a single click.
VoIP Recording that Supports Multiple Systems
SMARTCALL VoIP call recording solutions support both premises and cloud based telephony systems.
Whichever VoIP telephony system you choose, you can still apply all the benefits of SMARTCALL call recording solutions, giving you fast, efficient access to all VoIP call recordings. All SMARTCALL VoIP call recording systems offer the option to collect business data for accurate and efficient search and replay of call recordings and provide invaluable business intelligence. SMARTCALL VoIP call recording solutions can provide access to unique marketing data and customer information, which is often not available through any other system in your business.
A range of add-on applications are particularly useful to certain industries, and the likes of hotels can especially benefit from the use of VoIP call recording, with easy integration making it possible to differentiate between reception and room service functions, each possessing tailored key features.
Contact Smartcall
VoIP makes use of the internet to send and receive data, so there is no need for fixed telephone lines and therefore no need to pay charges for things such as line rental. The overall setup cost is also greatly reduced as you don’t need to manually install infrastructure or telephone lines to a business. Learn more about the latest call recording software from SMARTCALL.
For further information regarding Smartcall VoIP call recording software, or any of our vast range of telephone call recording solutions, please don’t hesitate to get in touch with us. You can leave your details on our contact us page, or speak to one of our professional team of expert advisors direct by calling 01753 837703.