TFL (Transport for London), BAA and Thomas Sanderson are just some of the organisations that have chosen to implement voice recording software into their telephone systems. That is because voice recording software presents a plethora of benefits for you, your staff and your customers. Easily review your level of customer service or ensure accuracy by verifying details through listening to playback with voice recording software.
Easy Compliance with Relevant Legislation
For some organisations voice recording software must include certain functionalities that are designed to comply with relevant legislation. In instances where over the phone transactions take place that involves sensitive personal financial information such as card details it is important that the call recording software in place has the correct functions such as muting these details in the recording. As well as having the settings that help adhere to PCI DSS legislation the security of the recording is of high importance. A recorded conversation with Smartcall software is 256 bit encrypted as well as being tamper proof. Immediate archiving means that the recordings are securely stored and can then be easily accessed.
Phone Call Recording Allows For Effective Staff Training
The most effective way to train staff is to have the ability to give examples of real situations they are likely to encounter. This could mean scenarios that involve complaints. Conflict resolution is an integral part of training, employees that may be faced with often difficult, unhappy customers need to have the proper skills and ability to deal with these effectively. By presenting an example of such a situation where an employee has successfully defused a situation with a problem customer you are showing the trainee the correct method and tone to be used.
In the case where a customer is abusive, this can often be distressing for the staff member on the receiving end, giving them the proper skills to be able to deal with these types of customers succeeds in creating all round valuable employees who excel in customer service. Phone call recording is also the most successful method of settling disputes where liability is concerned. Having an accurate record of what has been said is a sure fire way of settling matters.
Flexible and Reliable VoIP Recording Solutions
All VoIP recording equipment is designed to work with all telephony systems and can be tailored to suit the individual business needs of our clients. This way, the solutions you receive will work efficiently and relevant to your company. The easy to navigate OneView interface allows for easy recording and playback by featuring multiple functions.
With our VoIP recording equipment we endeavour to meet our customers’ requirements exactly. It is our philosophy that one solution does not fit all with regards to call recording solutions, that is why using our specialist knowledge and expertise we work with you to devise the best method of call recorders and our flexible approach ensures that a high level of customer satisfaction is achieved.
Whether you’re a small business or a large company we can provide the VoIP recording equipment right for you and your staff. From Voice-Net Lite that features up to 30 channels to the Voice-Net Enterprise designed for multi-site businesses, we can provide for all types and size of business. Did you know Smartcall provide PCI compliant call recording?
Contact Us
Your business will benefit from voice recording software from Smartcall as when you record conversations, you will be keeping an accurate record of any verbal transactions. For more information do not hesitate to get in touch with our team and call us on 01753 837714.
Choose Smartcall for reliable, cutting edge phone call recording.