SME Business Applications

Many SME’s are now recording their telephone conversations. For some FSA compliance is the driver, for others they need  to ensure that they have an accurate record for future reference.

The widest range of companies can use call recording. For example. Any business that gives Professional advice such as Solicitors and Accountants can benefit from selective recording of client conversations that are then stored with the clients details.

Other types of business that can benifit from call recording include Couriers and Transport companies.

One example is a company that order sugar beat for “just in time delivery”. The instruction is taken over the phone for the delivery size and time. A missed or incorrect delivery can seriously effect production. Call recording is used as the only accurate record of the transaction and is vital for dispute resolution.

Many other types of business now take or place orders via the telephone and therefore have a requirement for call recording. SMARTCALL Call Recording solutions cover the full range of sizes and budgets and are designed to provide an easy growth path. Our products are easy to use and are backed up by friendly Customer Support team.

SMARTCALL call recording products are suitable for use in all SME business environments and have the flexibility to operate with the widest range of telephony and IT infrastructures. Our products are designed to meet the needs of our customers business’ both today and into the future with full compatibility between all models.

Our cost effective call recording systems are fully FSA compliant and meet  PCI DSS (Payment Card Industry Data Security Standards) standards. Click the link to see our

White Paper on PCI DSS compliance for call recording.

Whatever the industry or business sector, Call Recording is becoming a must have technology for anyone conducting business over the telephone.