Site Navigation Menu -

Voice-Net business data capture and storage

Voice-Net DATALINK Applications

All organisations, that record their telephone calls, can benefit from the increased business intelligence derived from the capture and storage of customer information.

To enable users to take full advantage of the business benefits of call recording, Voice-Net provides powerful data capture tools that allow vital customer information to be added to the call recording’s database. 

Once captured, business data can be used to provide enhanced search and replay facilities, agent performance analysis and management information using Voice-Net reporting tools.

Voice-Net DATALINK is a powerful  interface for the capture of business data for storage with call recordings. Designed with security in mind, DATALINK’s fully configurable interface allows users to enter key business data to be stored with the recording.

For environments where consistent data entry is vital DATALINK application can be locked down with mandatory field completion. 

For users requiring more control over recordings and data collection. DATALINK can be configured to give full control over data entry and the option to keep or delete the last call recording. 

DATALINK is a powerful business tool, particularly, when used in conjunction with OneView, the Voice-Net web replay tool, configured  to show only individual users recordings. 

DATALINK is ideal for users who make or receive important business calls that may need to be reviewed later, shared with others or archived. The option to delete recordings ensures that all calls are recorded but only those required are kept (a particularly important safeguard for users who may be subject to abuse or complaints at any point during a telephone conversation)

DATALINK is a browser application that is easy to deploy and configure. Designed for purpose, DATALINK uses “look ahead“ typing for data entry and has a visible icon to show recording is in progress.

With up to eight user definable fields available DATALINK users are able to capture the data that is relevant to their unique business operation. Typical examples of data capture are, Customer Name, Policy Number, Call Outcome and Sales Value. 

The Voice-Net DATALINK dialog box can be configured to “pop” at the beginning or end of each call for manual data entry. The capture of data can be carried out automatically using Voice-Net Information Server with  unique “Hook” API messaging protocol. 

Voice-Net Information Server captures data from individual user desktops or centralised server applications, storing it with it’s associated recording in the Voice-Net database.

 .