Become a Reseller Read about our incentives to become a Voice-Net reseller...

New Product ! Voice-Net OneView recording replay using a  web browser released...

Training Courses Learn how to use your Voice-Net more effectively...

Home > Products > Voice-Net Enterprise

Voice-Net Enterprise - multi-site call recording

About Voice-Net Enterprise

SMARTCALL Voice-Net Enterprise is a scaleable call recording solution for as few as 10  channels but expandable to record thousands of channels across your enterprise. 

Our flexible Voice-Net architecture allows any mix of multiple Voice-Net Thirty, Lite and Pro models to be networked across your business enterprise such that all recordings are available for search and replay from a central transaction store.

As well as recording the calls, Voice-Net can collect additional business data which is stored with the call information in the central database.

This additional data makes it exceptionally easy to search for and replay any of the calls you need from a workstation anywhere on your network. Optional Quality Monitoring of recordings is provided by our Assessor or Qualitivity products.

• Records Trunk, Extension and VoIP calls

• Integration with all leading PBXs

• Voice-Net Enterprise networks all Voice-Net models

• Thirty models support up to 30 channels

• Lite models support up to 60 channels

• Pro-100 models support up to 100 channels

• Pro-200 models support up to 200 channels

• Pro-300 models support up to 300 channels

• Recordings archived to DVD-RAM

• Industrial, 1U, 2U or 4U rack-mount system (Pro models)

• Pro offers hot swap RAID and Dual Power Supply options

• Meets all recording needs (FSA compliance)

• 128-bit encrypted and tamper-proof recordings

• PCI DSS compliant for recorded credit card transactions

• Powerful, easy to use search & replay of recordings

• Password hierarchy for recording access

• E-mail recordings to others

• Quality Monitoring through integrated Assessor package

• Optional Business data capture feature

• Eight user definable fields for business data

• Unique hook messaging protocol

• Find recordings by customer or other business data

• Agent Logon identifies agent when hot-desking

• Unique CRM application linking features

• Supports Campaigns, Teams, Agent Name for call centres

• Resilient system architecture

• Recordings compressed to maximize online storage

• Centralized or distributed recording archiving

• Last call replay feature

• 25,000 hours online recording storage

• Record on demand analogue desktop option

• Copy Agent option

• Voice-Net Business Data Collection
• Voice-Net Assessor
• Voice-Net VoIP Recording

Voice-Net OneView The new Voice-Net OnView software allows users to quickly and easily replay their own calls from a web browser on their desktop. Click on the link below to see more: Voice-Net OneView - replay recordings over the web

Voice-Net Enterprise Specifications

Recording

Number of Channels supported (using multiple Voice-Net Nodes)

Analogue channels

Digital channels

VoIP channels

Conventional Telephony Protocols 

VoIP Protocols 

Connector 

Digital Extension 

Desktop

Start delay

Stop delay

External storage

DVD-RAM recording capacity

On-line storage

Standard Compression

Encryption

Tamper detection

Environmental

Casework  

Power supply

Power consumption 

Temperature 

Humidity 

Dimensions (Voice-Net Thirty)

Dimensions (Voice-Net Node & Pro)

Weight (Voice-Net Thirty) 

Weight (Voice-Net Node & Pro) 

UPS 

Network

Operating System (Voice-Net Thirty)

Operating System (Voice-Net Node)

Operating System (Voice-Net Pro)

Domain   

Time synchronisation 

Shares

Remote monitoring 

Remote access

Virus protection

Approvals

Electrical  

Options (Pro-R and Node)

Power Supply 

Hard Disk

(Specifications subject to change without notice)

 5000

10-90 channels per node

10-90 channels per node

10-30 channels per node

E1, T1, Euro ISDN, CAS, DASS

Generic RTP, SIP, H323/H225, G729A

  RJ45 passive tap

See our Recording Interfaces web page

via Active Link Cable adapter

on Handset/Headset cable

Less than 100 ms

Less than 100 ms

4.7 Gigabytes per DVD-RAM side

850 hours

> 13,000 hours

GSM 6.10 codec, Mono, 8kHz

13K bits/s, 96KB/min

128 bit encryption

128 bit tamper detection

rack mountable, 4U height

115-230 VAC

1000 VA max

0 to 40 deg C

10-90% Non-Condensing

W: 200mm D: 500mm H: 420mm

W: 430mm D: 530mm H: 180mm, 4U

13 kg

22 kg

Not included as standard

Microsoft Windows XP Professional

Microsoft Windows XP Professional

Microsoft Windows Server 2003

Member of the client domain

is strongly recommended

NTP, Microsoft domain, PBX

(for CDR matching only)

A share must be accessed

by Replay Centres

ServerAssist access through

TCP port 9134

pcAnywhere

Not included as standard

CE marked

Dual hot swap

RAID-1 mirrored

See more about PBX types and protocols supported by Voice-Net recording interfaces:

• Voice-Net Recording Interfaces