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User-friendly, easy to use interface
Search using business data
Drag and drop recordings to e-mails
21 built-in
standard Crystal Reports
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Call outcome
pop-up collects business data
Extra data
collected from PBX CDR stream
Capture of agent
login name
Legacy business
application data collection
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Allows any
agent's performance to be rated
Flexible rating
criteria using free form text
Searchable 'next
action' facility
Team concept to
aid performance reporting
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