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SME Business Applications
"The prolific use of the telephone, in business, has led to a high reliance on both parties remembering what was said."
Many
companies are now recording their telephone conversations to ensure that
they have an accurate record for future reference. In some cases all calls
are recorded and in others, only the customer facing departments are
recorded. The
widest range of companies can use call recording. For example.
Professionals such as Solicitors and Accountants can benefit from
selective recording of client conversations that are then stored with the
clients details. Other
types of business that can get a high value from call recording include
Couriers and Transport companies. One
example is a company that order sugar beat for just in time delivery. The
instruction is taken over the phone for the delivery size and time. A
missed or incorrect delivery can seriously effect production. Call
recording is used as the only accurate record of the transaction and is
vital for dispute resolution. Many
other types of business now take or place orders via the telephone and
therefore have a requirement for call recording. SMARTCALL
call recording products are suitable for use in all business environments
and have the flexibility to operate with the widest range of telephony and
IT infrastructures. Our products are designed to meet the needs of our
customers business’ both today and into the future with full
compatibility between all models.
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