If your company handles incoming calls, particularly calls that involve the exchange of sensitive data such as credit card details, it’s essential that your call recording equipment is PCI DSS compliant.

PCI DSS (Payment Card Industry Data Security Standards) was introduced by the PCI Security Standards Council (SSC) to enhanced payment card data security. The standards involve a number of frameworks and guidelines that companies must follow when handling sensitive data.

Why Be PCI DSS Compliant?

Achieving PCI DSS compliance may look like it requires a lot of effort without much to gain. However, this couldn’t be further from the truth; PCI DSS compliance is fundamental to customers’ trust in your business. If customers can rely on you to handle their payments and transactions securely, it creates trust in your brand which will therefore spread by word of mouth. If, however, your company failed with PCI DSS compliance and sensitive data was released or stolen, the reputation of your company would be damaged permanently – a very difficult situation to recover from. It could also lead to lawsuits, insurance claims, government fines and other negative factors that can and most likely will have a serious effect on your business.

Being PCI DSS compliant also builds up your reputation with payment brands and partners – exactly what you need to do business.

PCI DSS Call Recording

With SMARTCALL equipment, PCI DSS call recording has never been easier. All of our equipment and software is PCI DSS compliant and contain a range of features to ensure that your business can maintain PCI DSS compliance easily and efficiently. FSA regulations require businesses to record all telephone calls to help deter and detect abuse, and this will involve the recording of sensitive card data such as the security code on the back of credit and debit cards.

A simple way to be PCI DSS compliant is to simply stop or mute the recording while card data is being exchanged, though all of our call recording solutions feature encrypting, are tamper proof and feature a range of back up and storage options which are password protected.

Achieve complete peace of mind when it comes to PCI DSS compliance with SMARTCALL PCI DSS call recording equipment. Choose SMARTCALL for the latest call recording software.