Call recording has made its way into the news for a number of reasons in the past 18 months to 2 years, but the fact remains that it’s become a crucial part of businesses in a wide range of industries that are looking at ways to improve how they operate. As an industry leader who has supplied cutting edge solutions to reputable organisations including Heathrow Airport and Thomas Sanderson, we know the fantastic benefits call recording offers. Below are some of the main reasons why businesses continue to invest in this fantastic technology.
Call Recording leaves no Ambiguity
While a business’s written words are often documented on management systems, verbal interactions aren’t. With the use of call recording solutions, all conversations over the phone can be recorded, stored and listened to whenever it’s needed. This way, businesses are able to document everything leaving no room for ambiguity in the future. Similarly, call recording excels for retail because when all interactions are recorded, it minimises the risk of having unhappy customers complaining about bogus information or an unsatisfactory service. By putting state of the art call recording software at the heart of customer service, you can be sure of exactly what was said, and by whom, so that you can always check disputes and double check telephone orders.
Call Recording Software Imperative in the Financial Industry
If you’re in the financial industry, FSA rules state that firms have to record telephone conversations in order to detect and deter abuse in the UK. This makes call recording not just something to consider, but something to have. SMARTCALL call recording solutions benefits financial services with a 256-bit encryption and tamper proofing applied to all records, a range of back-up and storage options and secure password protection. With so many benefits to be had in this industry, installing call recording solutions from SMARTCALL is an obvious choice.
Our VoIP Call Recording Solutions Adhere to Regulations
It doesn’t matter how a business makes or receives calls, or how their systems process those calls, it all needs to adhere to call recording regulations. Hence that’s why all VoIP call recording solutions from SMARTCALL aren’t just fully FSA compliant; they can also assist your company to meet Payment Card Industry Data Security Standards (PCI DSS) recommendations.
Regardless of the VoIP telephony system you decide upon, you can still apply the great advantages of SMARTCALL call recording software, giving you quick access, with no hassle, to all VoIP call recordings. All VoIP call recording systems provided by SMARTCALL give the option of picking up collection business data which makes for an accurate search and replaying of call recordings. In addition, it also offers businesses precious business information.
Often under-appreciated, SMARTCALL VoIP recording solutions can give businesses access to vital customer information and marketing data which isn’t often accessible through any other system with a business.
Contact Smartcall today
As you can see, the scope of benefits with call recording is highly versatile and wide ranging for different sectors. Don’t hesitate to contact our dedicated solutions team on 01753 837714 to find out how call recording solutions can help your business.