Smartcall are experts in call recording solutions and provide a range of high-quality, reliable call recording equipment to suit your organisation’s requirements.
With increasing demand placed on having calls recorded for a number of businesses, Smartcall call recording equipment is used in a huge number of industries. Call recording solutions are highly important where organisations would like to improve on their service, and/or have a record of incoming and outgoing calls.
When an organisation has a call recording solution installed, it is essential that staff using the telephone know how to record a call.
Advice from Smartcall about how to record a call
It is extremely easy to record a call with the call recording solutions from Smartcall. First of all, you will need to make sure your server is compatible with our call recording equipment. We currently connect with a range of switches to provide full compatibility. If your switch is not included in our list, please contact us and we’ll do our best to accommodate you.
Once you have chosen the most suitable package for your business, our software will need to be installed into your telephony system.
Once installed, your calls will be recorded and can be accessed via The Cloud, or a premises based Telephony or UC platform.
Customer Service Levels from Smartcall
We offer two levels of customer service that you can choose from, depending on the needs of your business or organisation.
Our levels of customer service are: StandardGuard and TailorGuard.
StandardGuard offers support hours between 9.00am to 5.30pm, Monday to Friday, excluding public holidays. StandardGuard will respond within 4 hours for major issues and 8 hours for minor issues.
TailorGuard is slightly different in that it is an individual and bespoke support service that is tailored to meet the exact needs of your business. For example, customers where call recording software is critical to the workings of their business are likely to opt 365 day, 24-hour cover, with guaranteed repair times.
Learn more about call recording solutions for your business.
Contact us at Smartcall
If you would like further help with how to record a call or for any other issues with your call recording equipment, get in touch with Smartcall online and we’d be happy to offer our services and advice for your business. You can also contact us directly by calling 01753 837703.