If you do not already have telephone voice recording equipment for your business then now is as good a time as any to think about getting this kind of equipment implemented, as you are missing out on many benefits. Your business could be suffering simply because you do not have telephone voice recording equipment in place.
Excellent for Monitoring and Improving Customer Service
Customer service, whether delivered over the phone, in person or in any other form has the power to significantly affect your business. Customer service that is not up to par can potentially affect customer retention and interest. This is why it is important to monitor the level of customer service regularly. This helps you to identify areas which may be a problem and to make well informed decisions and take appropriate action if necessary. Telephone voice recording is the most effective method of monitoring this when your employees regularly deal with customers over the phone.
Training is Easier with Smartcall Recording Solutions
On the other hand, telephone voice recording equipment can help when training new staff up to become effective and valued customer service representatives. One of the best methods of teaching is by example, with recordings of real life scenarios to refer to, you can do just that. If an employee performs particularly well in a situation, especially a difficult one, this recording can then go on to help by demonstrating the correct manner and tone in which to deal with these scenarios.
With a clear record of genuine incoming and outgoing calls, training strategies for new and existing agents alike can be devised to ensure your customers receive the best possible service
Smartcall Assessor enables each part of the conversation to be reviewed and scored through the use of integrated and intuitive easy to use tools. Assessor guarantees effective performance reviews, with reporting on business KPI’s to provide accurate measurement of both agent and overall call centre performance.
Get in Touch for Telephone Voice Recording Equipment to Suit your Business
SMARTCALL telephone recording equipment is the reliable and robust solution to call recording and can be tailored to suit your business big or small. If you would like to find out more about what SMARTCALL can do for you, you can contact the team on 01753 837714. Our telephone recording equipment has been tried and tested for over 10 years in the UK, Europe, Africa and the USA. Learn more about call recording software at SMARTCALL.