Multi-Site Call Recording
SMARTCALL multi-site call recording software provides a single storage and access point for all recordings made across your enterprise. Based on our distributed Node architecture, call recordings are made at geographically spread locations, examples of which include organisations with multiple UK sites and others with presence in several countries.
Recording at individual sites are made using recording Nodes. The recordings are then Compressed and Encrypted before being transferred to a Centralised Transaction store (archive). Access to archived recordings is then available from any location on your network.
System administration is carried out centrally with tools provided to allow recorders to be monitored and configured remotely, making SMARTCALL ideal for use on sites that do not have a local IT presence.
Call recording across various interfaces
SMARTCALL Enterprise supports the full range of telephony interfaces including Trunk, Extension and VoIP in a single solution. So, even if your organisation has a mix of telephony across its sites, you are still able to record and store your call recordings in a single seamless Archive.
Access to recordings is simple with SMARTCALL OneView. Accessible from anywhere on your Network, recordings can be easily found and replayed using the widest range of criteria available and there is a Roles based security hierarchy that controls access to recordings.
The Data Capture features of SMARTCALL DataLink are fully supported in the multiple site environment. Both call and business data can be collected at individual sites and stored with recordings in the Central Archive.
Get an complete overview of the software features available in our call recording solutions.
SMARTCALL Enterprise multi-site call recording is designed for use by businesses of all type including, for example, geographically based Call Centre operators, Insurance, Finance, Courier and Vehicle Hire providers and companies running Retail networks. Choose Smartcall for call recording.
