About SMARTCALL OneView
SMARTCALL OneView runs in a browser and is the primary user interface allowing call recordings to be located and replayed quickly and easily. OneView is designed with the user in mind and provides a logical intuitive interface that is easy to use.
OneView has powerful search capabilities and a host of tools that help users quickly find, replay and share recordings with colleagues. Designed to help the user, OneView has a number of shortcut tools that speed up the search and replay process. These include quick searches that retrieve “my last 10 calls” and “my team’s calls made today.” Other features include “who has listened to this call”, saved searches to easily run regular tasks and secure email for sharing call recordings with others.
Designed for busy enviroments, the Playback process is simple and easy to use. Recordings play automatically on selection and can be “looped” or set to play in a sequence.
The OneView interface provides visual indications of individual call recording attributes. For example an icon indicates that a call has been “muted” for PCI compliance purposes. To enhance the search process and to provide Business Intelligence SMARTCALL OneView has eight additional Data Fields, that are customised by the user to provide details of, for example, Agent, Campaign, Policy Number and Call Outcome.
OneView uses Roles Based Security to apply restrictions to the replay of recordings ensuring that users can only replay the recordings that they are authorised to listen too. Individual restrictions can be easily set by the Administrator on a per-user basis and an Audit Trail Logs user and administrator activities.
OneView also has an optional Agent Assessment feature which allows management to audit agent performance and spot where additional agent development is required.
OneView is a powerful user tool that is intuitive and easy to use. Learn more about the leading call recording software at SMARTCALL.
