SMARTCALL Call Recording Solutions are FCA and PCI DSS compliant and are designed to be future proof, reliable, secure and easy to operate, adding tangible business benefit for our call recording customers.
Supporting open standards, SMARTCALL call recording solutions are designed to work with all Telephony, CRM and CTI products and can record on all telephony interface types including trunks (E1, T1 and SIP), analogue or digital extensions, VoIP telephony and mobile phones. Our mature telephone call recording software suite is used across our range of Voice-Net call recording systems but also operates with customer supplied servers, virtual server environments or a combination of both. SMARTCALL call recording customers benefit from our free software upgrade policy, that ensures that their call recording solution remains future proof and delivers an excellent return on investment.
SMARTCALL Call Recording Systems
SMARTCALL Call Recording software is at the heart of our Voice-Net call recording product range. Voice-Net call recorders are a complete hardware and software systems that are designed to meet the needs of all types and sizes of organisation from SME to Multi-site Enterprises. Our single suite of call recording software ensures a graceful growth path for our customers and is fully scalable from 5 to over 5,000 channels. Our Microsoft Certified call recording software is complimented by a comprehensive range of reliable hardware platforms that range from a simple Tower PC to high performance and resilient RAID 6 servers with dual hot swap power supplies.
VOIP Recording Software
Ever increasing in popularity amongst Smartcall clients are the aforementioned VoIP recording solutions, with this software providing a higher quality of call recording for a cheaper price. Its proficiency at dealing with large volumes of calls is another reason why more and more businesses are enlisting VoIP recording software meanwhile, playing a huge part in its replacement of ISDN lines at many large call centres.
Search and Replay of Recordings
Searching for and replaying call recordings is the most common activity you will perform on your call recording system. That is why the OneView user interface, that is part of every SMARTCALL call recording system, is designed to be intuitive and easy to use. OneView offers time saving features and has many easy to use tools that make the finding and replaying of call recordings fast and efficient. For example the management tools in OneView allow you to easily track which call recordings have been replayed and by whom and to save regular searches for repeat use. To find out more about OneView please click here.
Integration and Business Data Capture
Capturing Business Data can significantly enhance the search and replay process and also provide Business Intelligence that may not be readily available from any other system in your business. All of our call recording systems support SMARTCALL DataLink desktop software that provides an array of easy to configure options for capturing Business Data.
Using the DataLink SDK SMARTCALL call recording systems can link with CRM applications to provide seamless Data Capture and Recorder Control.
Our easy to use SDK provides sample applications that can be used to create connectivity between CRM and other user applications and the SMARTCALL call recorder.
Business Application Modules
SMARTCALL call recording systems are efficient, reliable, secure and easy to use. In addition we provide a range of Business Application Modules that meet specific functionality requirements such as PCI DSS compliance or add business value such as Quality Monitoring, Agent Training and enhanced Business Intelligence.
Meeting Customer Requirements
Providing a Call Recording Solution that meets the exact requirements of our customers is central to our business philosophy. As the manufacturer we have a high degree of specialist knowledge and expertise in call recording. We always aim to fully understand our customer’s business requirements and through our flexible friendly approach we provide a first class solution that is backed up by our first class customer service team. Find out more about call recording at Smartcall.
Our development processes and customer services procedures are ISO 9004 certified and audited by BSI.
