An important element of any successful business is a good level of customer service. A large portion of this customer service is delivered over the phone. That is why it makes sense for any business to monitor how this is being received and whether there is room for improvement and where training might be necessary. With telephone recorders in place not only can this point out any areas that need attention but can also prove as an incentive for front line staff to maintain a professional and polite manner whilst covering them for liability should any issues arise.
Comprehensive Service
SMARTCALL telephone recorders are not only limited to the larger call centres. Whatever the size or scope of your business, SMARTCALL can offer your business cost effective telephone recording equipment and solutions. The best way to assess the level of customer service your business is achieving is to record conversation with the ability listen back. With the easy to use OneView user interface featured on all SMARTCALL telephone recorders, playback is made simple. OneView will even record data on playback, keeping a record of when playback was accessed and by whom.
Many organisations that deal with certain types of sensitive information are required by law to have telephone recorders in place. When it comes to Equity and Bond transactions or any payments transactions over the phone, there is legislation in place. FSA regulations state that firms are required to record any conversation relating to client orders and transactions in the equity, bond and derivatives markets. According to PCI SSC regulations, certain details should never be recorded. SMARTCALL understands this and has equipment that ensures your business will be fully PCI compliant call recording.
Visit us to See what SMARTCALL can do for your Business
SMARTCALL telephone recorders offer you a comprehensive service that complies with the relevant regulations. Economic and suited to the size of your business, SMARTCALL offer a wide range of telephone recorders.
Visit our website to learn more about the services we offer and see what SMARTCALL can do for your business.