As more and more businesses move to phone based business models they are recognising the need for effective phone recording. Many transactions are now based on verbal agreements made over the phone. This trend applies equally to business to consumer and business to business transactions.
Phone transactions can often involve multiple choices and require decisions to be taken on the spot. It is therefore not surprising when disputes arise. Often borne out of genuine misunderstanding, such disputes will always descend to a “who said what” debate.
It is for this reason that many UK organisations have implemented a phone recording solution such as SMARTCALL. By recording their business phone calls they provide a true log of the transactions that their staff and customers have carried out.
Once installed the phone recording system not only provides an emphatic resolution to the “who said what” debate but it also allows businesses to proactively monitor the conversations and representations that their staff are having on its behalf.
Using a phone recording system such as SMARTCALL provides genuine business benefit. Phone recordings are stored in a secure archive that provides instant access to thousands of phone recordings. With tools that are designed to be intuitive and easy to use, team leaders and managers can easily locate and replay phone recordings at will.
SMARTCALL phone recording solutions provide additional benefit for organisations carrying business over the phone. Our fully integrated Quality Assessment tools allow the performance of both individual agents to be equitable assessed and their training needs to be identified.
Phone Recording Provides Efficiency
SMARTCALL phone recording can provide powerful business intelligence that can be used to measure and improve efficiency and performance across your whole telephone business operation.
For businesses who’s transactions involve taking payments over the phone, SMARTCALL offers the widest range of options to meet the increasingly vital Payment Card Industry (PCI) DSS standards
SMARTCALL phone recording solutions for businesses operations with 5 to 5,000 phones operating on single or multiple sites offers complete FSA and PCI DSS Compliant call recording.
Learn more about SMARTCALL Phone Recording Software
For more information or advice about phone recording software or hardware in your business please call our Call Recording Solutions Team on 01753 837714 or contact us online.
Choose Smartcall as the leading phone call recorder.