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About Voice-Net OneView
There is no need to install any proprietary replay software on the desktop as OneView allows replay of recordings using your PC's standard Windows Media Player.
Optionally, you may choose to accept download of our OneView Active-X add-in audio player giving enhanced information and control when playing back recordings.
OneView’s
Quick Search facility allows one click retrieval of the last 10 calls or
calls for the last 5, 10, 30 or 60 minutes. Also provided are Quick
Searches for Today, Yesterday, This Week, Last Week, This Month and Last
Month. Returned search results can then be filtered by Customer, Agent , Direction and the contents of User Data 1, 2 and 3 fields to narrow down the search still further. Calls can also be searched for as being between a user specified call start date and time and a user specified end date and time. Search parameters can then be saved as a named search for later use.
OneView
has support for inbuilt integrated SMTP e-mailing of copies of retrieved
recordings to third parties. The encrypted recordings are un-encrypted by OneView
prior to insertion in the e-mail. This feature is particularly useful in a
customer service business environment where customer requests / complaints
need following up by another department within the organisation. OneView
currently supports five different themed colour schemes (skins) and custom
logos and colour themes can be accommodated for resellers. Per-user
colour theme customisation can be configured by a user with Admin rights
and user rights can be restricted by user name / password. Restrictions on whose calls can be replayed can be set by the Administrator on a per-user basis and an Audit Trail Log is kept for any admin configuration change made. OneView is easily deployed within your organisation and ideal for users to replay their own calls.
. Learn more about the features offered by Voice-Net:
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SMARTCALL's
OneView web server
based software provides
quick, easy search and replay of your 
